Case Study

Automating The End-To-End CPQ Quote Process

Project requirements included:

  • Migration of all sales processes to Salesforce CPQ.
    • All existing quote templates.
    • Consolidation of all booking-to-sales processes.
  • Configuration of all pricing to enable customization per customer/segment.
    • An adaptable configuration of validation and pricing rules.
    • Reconfigure and validation of pricing rules, and models.
    • Product configuration based on business needs.
  • Upgrading the customers’ user experience.
    • Guided flow
    • Core CPQ functions enablement on mobile platforms
    • Booking error prevention
  • Supporting project and customer lifecycle activities.
    • Including requirement gathering, design, development, testing, and deployment
Solution
CCI’s certified technical experts recommended and implemented Salesforce CPQ to solve the business requirements and user experience. By expanding the Salesforce capabilities to include the Salesforce Sales Cloud, Service Cloud, and Salesforce chatter, CCI established a cloud platform that would help the company further expansion. The solution included highly-customizable templates, validation testing, and prompts to successfully guide customers throughout the buyer’s journey, flagging products that should not be bought together.

Solutions implemented

Project scope:

  • Connect, expedite, automate and improve the quality of the lead-nurture process by integrating the Salesforce Sales Cloud, Service Cloud, Community Cloud, and Salesforce Chatter
  • Validations to prevent users from selecting products that shouldn’t be selected together
  • Prompts to guide the user to review products before continuing with product selection
  • Enabled approvals with mobile capabilities

Results

Client's Feedback

CCI team helped us reduce the customer response time and improved the overall experience. Their team was very professional and 

Mary Jane

Project Lead,  CRCS Courier

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