CCI helped a B2B manufacturer unify multiple Salesforce instances across sales, service, and marketing. The result: 80% improved data consistency, 65% stronger team collaboration, and a 40% boost in customer satisfaction.
INDUSTRIES
Trusted Delivery with Leading Experts
We exceed our clients’ expectations because we address their systems’ modernization needs and solve the underlying roadblocks hindering real innovation. That means visibility across systems and solutions tailored to your business.
Increased Productivity and case assignment for CRCS Courier
Implementation of Salesforce Field Service Lightning (FSL) to address the company’s real-time issues.
Field Service Lightning Cloud Case Study
Learn how our clients have optimized their field service teams with consulting services and Salesforce.
Latest Client Successes
Transforming Recall Management with Salesforce Workflow Automation
A global retail organization needed a scalable solution to manage consumer requests for recalled products in compliance with US Consumer Product Safety Commission guidelines
Transforming Order Management with Salesforce Agent Console Modernization
A leading retail organization faced challenges with its outdated third-party ordering system, resulting in inefficiencies for over 300 support agents.
Transforming Field Operations for a Leading Telecom Provider
By streamlining scheduling, enabling predictive maintenance, and enhancing customer transparency, the company cut travel distances by 25%, reduced downtime by 40%.
Custom Case Management System for a Corporate Law Firm
Modernizing Healthcare Data with Cloud Solutions
Faced with fragmented data and rising compliance demands, a North American healthcare provider turned to CCI for a secure, centralized cloud solution. The result: 95% faster data access, 30% cost savings, and smarter decisions powered by real-time insights.
Salesforce Unification for Unparalleled Customer Engagement
Transforming Fashion E-Commerce with AI
GDPR Compliance for a Secure Future
Optimizing Fleet & Delivery with a Custom Logistics
Enhancing Customer Support with Salesforce Service Cloud & Telephony Integration
A major retail brand partnered with CCI to unify Salesforce and Amazon Connect, streamlining omnichannel support. The result: 40% improvement in first-call resolution, 30% increase in agent productivity, and a 25% boost in customer satisfaction.
Featured Client Successes
Improving sales with the use of commerce cloud
A business owner's previous method of online ordering resulted in redundancy and caused a hindrance on sales growth, leading to a dire need for an enhanced commerce cloud for online ordering.
Implementing a Marketing Cloud Solution for a Multi-Brand Retailer
Enhancing Farm Efficiency through Digital Experience in the Agriculture Industry
Solving Lead Generation for a Fortune 500 Multinational
A multinational company grew but focused more on lead versus demand generation. The global marketing lead was tasked with remedying a diluted brand. Learn how CCI helped.
Salesforce System Performance Improves 30%
Automating the end-to-end CPQ Quote Process
An out-of-the-box software system failed to meet growing business requirements, Causing an incorrect selection of product groupings. It impacted customers' and staff's experiences.
Redesigned Mobile Experience Using Drupal
Stanford’s GSB team relies on the website to connect with alumni, donors and applicants. This core digital asset ran on an outdated version of Drupal 7 . . .
causing complex management and user experiences.
School Reduces New Student Process 50%
Patient data records via health cloud
An out-of-the-box software system failed to meet the growing business requirements, It caused incorrect selection of product groupings. It impacted customers’ and staff’s experiences.
Click Software Implementation for a Field Service Management
ClickSoftware provided comprehensive solution to the company’s challenges and helped them improve their operations, reduce costs.
Build Durable Customer Relationships with CPQ
Logistical Challenges From Aging Systems
Let us be your Advocate.
Ready to take your ERP experience to the next level? Let us be your Advocate.
Let us be your Advocate.
Ready to take your ERP experience to the next level? Let us be your Advocate.
