Client Successes

Trusted Delivery with Leading Experts

We exceed our clients’ expectations because we address their systems’ modernization needs and solve the underlying roadblocks hindering real innovation. That means visibility across systems and solutions tailored to your business.

Increased Productivity and case assignment for CRCS Courier

Implementation of Salesforce Field Service Lightning (FSL) to address the company’s real-time issues.

Field Service Lightning Cloud Case Study

Learn how our clients have optimized their field service teams with consulting services and Salesforce.

Latest Client Successes

Enhancing Customer Support with Salesforce Service Cloud & Telephony Integration

A major retail brand partnered with CCI to unify Salesforce and Amazon Connect, streamlining omnichannel support. The result: 40% improvement in first-call resolution, 30% increase in agent productivity, and a 25% boost in customer satisfaction.

Optimizing Fleet & Delivery with a Custom Logistics Management System

For a logistics leader managing over 3,000 vehicles, CCI built a scalable LMS that improved route planning, fleet tracking, and delivery accuracy. The solution reduced delivery times by 20%, cut failed deliveries by 30%, and increased customer satisfaction by 25%.

Transforming Field Operations for a Leading Telecom Provider

CCI built a custom Field Service Management System for a major telecom company. By streamlining scheduling, enabling predictive maintenance, and enhancing customer transparency, the company cut travel distances by 25%, reduced downtime by 40%, and boosted customer satisfaction by 20%.

Custom Case Management System for a Corporate Law Firm

A top-tier corporate law firm partnered with CCI to streamline case handling, document management, and deadline compliance. Our custom-built CMS, powered by React.js, MongoDB, Microsoft Azure, and Ruby on Rails, reduced admin time by 30%, improved team collaboration, and boosted client satisfaction by 25%.

Modernizing Healthcare Data with Cloud Solutions

Faced with fragmented data and rising compliance demands, a North American healthcare provider turned to CCI for a secure, centralized cloud solution. The result: 95% faster data access, 30% cost savings, and smarter decisions powered by real-time insights.

Salesforce Unification for Unparalleled Customer Engagement

CCI helped a B2B manufacturer unify multiple Salesforce instances across sales, service, and marketing. The result: 80% improved data consistency, 65% stronger team collaboration, and a 40% boost in customer satisfaction through streamlined workflows and real-time reporting.

Transforming Fashion E-Commerce with AI

See how a California-based women’s fashion brand leveled up personalization, inventory, and customer service with Cloud Consulting Inc.

GDPR Compliance for a Secure Future

Navigating GDPR regulations can be overwhelming, but CCI made it simple for a European firm. Together, we turned compliance into a competitive advantage.

Improving sales with the use of commerce cloud

A business owner's previous method of online ordering resulted in redundancy and caused a hindrance on sales growth, leading to a dire need for an enhanced commerce cloud for online ordering.

Implementing a Marketing Cloud Solution for a Multi-Brand Retailer

The marketing cloud solution provided the multi-brand retailer with a comprehensive platform for managing customer data and marketing campaigns. With Salesforce Implementation, they significantly improved their marketing efforts and drove better business results.

Enhancing Farm Efficiency through Digital Experience in the Agriculture Industry

CCI’s implementation of the integrated farm management system empowered the company to transform its farming practices and achieve higher levels of productivity, sustainability, and profitability.

Solving Lead Generation for a Fortune 500 Multinational

A multinational company grew but focused more on lead versus demand generation. The global marketing lead was tasked with remedying a diluted brand. Learn how CCI helped.

Salesforce System Performance Improves 30%

A North American energy provider’s processes resulted in complicated sales and customer management, prioritizing an existing platform restructure and development.

Automating the end-to-end CPQ Quote Process

An out-of-the-box software system failed to meet growing business requirements, Causing an incorrect selection of product groupings. It impacted customers' and staff's experiences.

Redesigned Mobile Experience Using Drupal

Stanford’s GSB team relies on the website to connect with alumni, donors and applicants. This core digital asset ran on an outdated version of Drupal 7 . . .

causing complex management and user experiences.

School Reduces New Student Process 50%

Virginia-based school districts working with highly mobile populations grow fast and have a diverse array of needs.

This dynamic landscape created a demand for services that frequently changed.

Patient data records via health cloud

An out-of-the-box software system failed to meet the growing business requirements, It caused incorrect selection of product groupings. It impacted customers’ and staff’s experiences.

ClickSoftware Implementation for a Field Service Management Company

ClickSoftware provided comprehensive solution to the company’s challenges and helped them improve their operations, reduce costs, and enhance customer satisfaction. They continued to use ClickSoftware to manage their field service operations, and they have seen a significant improvement in their efficiency and productivity.

Build Durable Customer Relationships with CPQ

ABB, an established leader in data storage, was experiencing product commoditization. The company needed a relationship-based business model to be competitive.

Logistical Challenges From Aging Systems

Home appliance company enables mobile access for realtime workflows, by reducing case backload by 50%.

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