Case Study

Improving sales with the use of commerce cloud

A business owner’s previous method of online ordering resulted in redundancy and caused a hindrance on sales growth, leading to a dire need for an enhanced commerce cloud for online ordering.

Salesforce commerce cloud
salesforce commerce cloud implmentatio services
A business owner of a newly opened contemporary clothing store, had adopted an amplified method of online ordering to allow for orders to boost and be carried out easily. Within the next few orders, the ordering system had failed, causing multiple orders to be falsely made for the same clientele and developed server issues on the frontend. Not only did this affect business costs, but it also caused the franchise to lose many customers. In order to combat this issue and place the business back in-line, the company secured the cloud and process consulting services of Cloud Consultings, Inc. (CCI).
In order for the online ordering system to be properly restructured, CCI (Cloud Consultings) recommended a tailor-made Commerce Cloud solution. With the work done by our Salesforce Cloud experts, a customized solution to ensure a seamless ordering system, consistent online customer experience, accurate pricing and on-time delivery was implemented.


With the help of CCI’s custom Commerce Cloud solution, business sales increased by 40% and all issues regarding the prior ordering system had been mitigated.

This allowed for the business to restore its reputation, attract customers and properly carry out all orders.

Client's Feedback

CCI team helped us reduce the customer response time and improved the overall experience. Their team was very professional and 

Mary Jane

Project Lead,  CRCS Courier

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