Increased Productivity and case assignment for CRCS Courier
CCI (Cloud Consultings) proposed Salesforce Field Service Lightning (FSL) to address the company’s real-time issues. FSL has the functionality to route the right resource to the right location at the right time. It also will simplify and streamline the essential business procedure.
Results included increase productivity, improved case assignment accuracy, and increased client satisfaction.
CCI team helped us reduce the customer response time and improved the overall experience. Their team was very professional and
Project Lead, CRCS Courier