Case Study
Improving sales with the use of commerce cloud
A business owner’s previous method of online ordering resulted in redundancy and caused a hindrance on sales growth, leading to a dire need for an enhanced commerce cloud for online ordering.
- Business sales increased by 40%.
- Attracted new customers.
- The new system enabled proper order processing.
Challenges
A business owner of a newly opened contemporary clothing store, had
adopted an amplified method of online ordering to allow for orders to boost
and be carried out easily. Within the next few orders, the ordering system had
failed, causing multiple orders to be falsely made for the same clientele and
developed server issues on the frontend. Not only did this affect business costs,
but it also caused the franchise to lose many customers. In order to combat this
issue and place the business back in-line, the company secured the cloud and
process consulting services of Cloud Consultings, Inc. (CCI).
Solution
In order for the online ordering system to be properly restructured, CCI (Cloud
Consultings) recommended a tailor-made Commerce Cloud solution. With the
work done by our Salesforce Cloud experts, a customized solution to ensure a
seamless ordering system, consistent online customer experience, accurate
pricing and on-time delivery was implemented.
Results
With the help of CCI’s custom Commerce Cloud solution, business sales increased by 40% and all issues regarding the prior ordering system had been mitigated.
This allowed for the business to restore its reputation, attract customers and properly carry out all orders.
Client's Feedback
CCI team helped us reduce the customer response time and improved the overall experience. Their team was very professional and
Mary Jane
Project Lead, CRCS Courier
