Case Studies

Trusted Delivery with Leading Experts

We exceed our clients’ expectations because we address their systems’ modernization needs but also solve for the underlying roadblocks hindering real innovation. That means visibility across systems and solutions tailored for your business

Increased Productivity and case assignment for CRCS Courier

Implementation of Salesforce Field Service Lightning (FSL) to address the company’s real-time issues.

Field Service Lightning Cloud Case Study

Learn how our clients have optimized their field service teams with consulting services and Salesforce.

Latest Case Studies

Transforming Customer Engagement

Salesforce Service Cloud and Telephony Integration

Implementation of Field Service

Management System for the Telecom Provider Company

Custom Logistics Management

System for a Leading Logistics Company

Developing Custom Case

Management System for a Corporate Law Firm

Data Cloud Implementation

Transforming Data Management for a Leading Healthcare Provider in North America

Salesforce Unification

Unifying Salesforce for Enhanced Efficiency and Collaboration in B2B Manufacturing

AI
Implementation

Transforming Customer Experience with AI in Women’s Fashion E-Commerce

GDPR
Compliance

GDPR Compliance for a North American E-commerce Giant

Improving sales with the use of commerce cloud

A business owner's previous method of online ordering resulted in redundancy and caused a hindrance on sales growth, leading to a dire need for an enhanced commerce cloud for online ordering.

Implementing a Marketing Cloud Solution for a Multi-Brand Retailer

The marketing cloud solution provided the multi-brand retailer with a comprehensive platform for managing customer data and marketing campaigns. With Salesforce Implementation, they significantly improved their marketing efforts and drove better business results.

Enhancing Farm Efficiency through Digital Experience in the Agriculture Industry

CCI’s implementation of the integrated farm management system empowered the company to transform its farming practices and achieve higher levels of productivity, sustainability, and profitability.

Solving Lead Generation for a Fortune 500 Multinational

A multinational company grew but focused more on lead versus demand generation. The global marketing lead was tasked with remedying a diluted brand. Learn how CCI helped.

Salesforce System Performance Improves 30%

A North American energy provider’s processes resulted in complicated sales and customer management, prioritizing an existing platform restructure and development.

Automating the end-to-end CPQ Quote Process

An out-of-the-box software system failed to meet the growing business requirements, It caused incorrect selection of product groupings. It impacted customers’ and staff’s experiences.

Redesigned Mobile Experience Using Drupal

Stanford’s GSB team relies on the website to connect with alumni, donors and applicants. This core digital asset ran on an outdated version of Drupal 7 . . .

causing complex management and user experiences.

School Reduces New Student Process 50%

Virginia-based school districts working with highly mobile populations grow fast and have a diverse array of needs.

This dynamic landscape created a demand for services that frequently changed.

Patient data records via health cloud

An out-of-the-box software system failed to meet the growing business requirements, It caused incorrect selection of product groupings. It impacted customers’ and staff’s experiences.

ClickSoftware Implementation for a Field Service Management Company

ClickSoftware provided comprehensive solution to the company’s challenges and helped them improve their operations, reduce costs, and enhance customer satisfaction. They continued to use ClickSoftware to manage their field service operations, and they have seen a significant improvement in their efficiency and productivity.

Build Durable Customer Relationships with CPQ

ABB, established leader in data storage, was experiencing product commoditization. The company needed a relationship-based business model to be competitive.

Logistical Challenges From Aging Systems

Home appliance company enables mobile access for realtime workflows, by reducing case backload by 50%.

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Trusted Delivery with Leading Experts

Increased Productivity and case assignment for CRCS Courier