Satisfied customers are the key to the success of any business. 83% of consumers say that customer experience is a significant factor in selecting their service providers. Industry analysts and leading user review organizations titled Salesforce the #1 CRM platform in providing businesses with a competitive advantage regarding qualifying leads and automating the sales process.
The global salesforce services market is set to top US$ 13 Bn in 2022 and, is predicted to expand at a stupendous CAGR of 14.4% to reach a valuation of US$ 33.5 Bn by 2029.
Implementing Salesforce demands active commitment and technical expertise to achieve the desired goals. That is why organizations rely on the expertise of a Salesforce consulting company to maximize return on investment. In this blog, you will learn about what a Salesforce consulting company does and how it benefits your business.
Why do you need Salesforce Consulting Services?
Even though Salesforce is easy to use, the problem lies in its implementation. The lack of knowledge, unrealistic goals, and project management issues can cause failed Salesforce implementation. So, to avoid such failures, you need Salesforce consulting services from experts. The consulting partners can contribute to your overall business growth by improving efficiency using their expertise and can leverage innovative tools. Moreover, Salesforce consultants manage dispersed business processes and increase productivity.
What is the work of Salesforce Consultants?
Salesforce consultants are certified and experienced in helping you get the maximum benefit from the platform. They are pros at implementing and optimizing Salesforce in a scalable and effective way. Here are the reasons you should look for Salesforce consulting services.
1. Fix your business problems
Firms providing Salesforce consulting services find the right path for your business by doing intense research and identifying business strengths and weaknesses. They identify your company’s gap points before suggesting any solution, like migrating massive data or integrating CRM solutions with other apps, while protecting against any data loss.
2. Set up customized dashboards
In order to get the most out of your CRM, dashboard customization is essential. Salesforce offers a plethora of options for creating customized dashboards for your unique business needs. However, creating dashboards in Salesforce can be quite involved. It often requires custom fields to accommodate your team’s specific calculations and tools to find quality leads and close deals. A professional Salesforce consultant can help you design dashboards that maximize your data analysis and boost your business. The dashboards will make it easy to filter your data, find the information you need quickly, and better track your prospects.
3. Find the right customers
Working with a Salesforce consultant can also help you find the right customers for your business. They allow you to manage integrations with popular platforms like Marketo and Hoopla, providing your team with customer information. That makes your sales representatives more efficient in their jobs. Consultants can also suggest add-ons like Pardot, which can help with email campaigns and lead management. These suggestions eventually benefit your sales team in connecting with the right customers and closing deals.
4. Helps save time
A consulting partner offers quick and immediate solutions to your business problems, saving time and leading to higher productivity by closing more deals successfully and adequately. The reason is that all the Salesforce consultants possess excellent skills and knowledge in the technical minute details, which are crucial while successfully implementing the CRM system in business applications.
5. Provide training and support
Like all other platforms, Salesforce also updates and upgrades to provide its customers with better and more advanced features. However, companies might not understand how to deal with the updates or which upgrades benefit their business. So, a salesforce consulting company can help you manage the necessary upgrades and updates. They also guide you on which updates will benefit your unique organization and increase productivity. Not only should you be familiar with the platform, but your employees should also know how to get the most out of this platform. So, a Salesforce consultant can help you offer training to your employees, increasing user productivity on the platform and empowering your team to close more deals and bring in more customers. Hiring a consultant creates a more seamless experience for everyone in your business. A consulting partner is like an on-hand Salesforce support team and prevents you from worrying about submitting as many help tickets. You have your expert who can answer your questions and provide training and information when problems arise.
6. Boost your business productivity and performance
A productive business is a successful business. Salesforce consultant helps you better manage your data and information, which helps increase productivity, and your team is empowered to work more efficiently.
Your consultant will help you track records across the Salesforce system to see how the data is entered and used. You and your team will become more adept at using the platform, allowing your employees to find the information they need faster. Another great advantage of using Salesforce is the automation and tools that can help you eliminate tedious tasks from the past. Users can take advantage of automation features through the Salesforce service cloud and create more streamlined workflows. Salesforce consultants can help build tools like a balanced business plan (BBP) using Apex triggers, Salesforce’s Process Building, and customer Visualforce pages, which will convert a largely Excel-based manual process to one that is intricate and interactive with live Salesforce data.
If your business could use more customers, working with a Salesforce consultant might be your key to taking a step forward. So, hire the right Salesforce consulting company to get the most out of the CRM system. If you are looking for Salesforce consulting services for your business, then CCI is the right place for you. Our Salesforce experts bring decades of collective experience and streamline your business operations by creating the best combination of cloud-based solutions.