Job Description:
We are seeking a highly skilled ServiceNow Functional and Technical Expert with a strong background in ITSM modules to support our enterprise ServiceNow platform. The ideal candidate will play a pivotal role in the analysis, design, development, and implementation of ServiceNow solutions, working collaboratively with business stakeholders and technical teams.
Key Responsibilities:
Functional Expertise:
• Engage with stakeholders to gather and document requirements for ITSM processes (Incident, Problem, Change, Request, CMDB, Knowledge, etc.).
• Translate business needs into ServiceNow functional requirements and workflows.
• Configure and customize ITSM applications using best practices to ensure scalable, maintainable solutions.
• Serve as a subject matter expert (SME) for ITIL-based processes within ServiceNow.
Technical Expertise:
• Design and implement ServiceNow solutions, including workflows, business rules, UI policies, client scripts, and integrations.
• Develop and maintain custom applications and modules on the ServiceNow platform using JavaScript, REST APIs, and ServiceNow Studio.
• Manage upgrades, patches, and performance optimization of the ServiceNow platform.
• Ensure security, compliance, and governance for all developed ServiceNow functionalities.
Required Qualifications:
• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 5+ years of hands-on experience with ServiceNow, including at least 3 years focused on ITSM.
• Strong understanding of ITIL framework; ITIL v4 Foundation certification preferred.
• Proven experience in configuring and customizing core ITSM applications.
• Proficiency in scripting (JavaScript, Glide API), REST/SOAP web services, and MID Server integrations.
• ServiceNow Certified System Administrator (CSA) required.
• ServiceNow Certified Implementation Specialist – ITSM preferred.
Preferred Skills:
• Experience with CMDB, Discovery, and integrations with third-party tools (e.g., Jira, SCCM, Azure AD).
• Knowledge of ServiceNow platform areas like HRSD, CSM, or SecOps is a plus.
• Familiarity with Agile methodologies and DevOps practices.
• Strong communication, problem-solving, and documentation skills.
Benefits:
• [Health Insurance, 401(k), Paid Time Off, etc.]
• Opportunities for training and certification.
• Remote work flexibility.
Locations:
• Europe
• Australia
• New Zealand
• Americas
