The company relied on a quoting and configuration Solution that was largely code-driven. In 2022, PFIO moved to a more configurable solution. Still, quote-to-cash processes didn’t improve significantly because a lot of the required complex validation and configuration accuracy features could still not be easily achieved.
PFIO always innovating as a company and introducing new products, and at one point they were managing multiple teams of developers because that’s the capacity that it took to ensure that system was capable of supporting all of the new product initiatives,” said Mary, who now manages PFIO salesforce platform.
To build custom solutions to support sales we lived in a world that was heavily dependent on IT and it looks like a lot of cycles, honestly. There wasn’t a lot of flexibility, this slowed things down